Important: After submitting a deposit, make sure you do not close the tab or web browser, as leaving the frontend may lead to funds getting delayed en route to your dYdX address.
This section will cover troubleshooting Instant and Standard Deposits.
Whichever of those two you choose, you should be able to obtain the initial transaction hash from the pop-up window that appears after you press Deposit.
Check dYdX Frontend status
Refresh your browser and check on the dYdX front end if your deposit has succeeded. If you notice after 30 minutes for Standard Deposits and 5 minutes for Instant Deposits that your deposit is not yet in your subaccount, continue to step2.Check tracker tool
Navigate to Skip:Go - Explorer
Select the source chain your deposit originated from (e.g. Ethereum, Arbitrum, Solana) from the dropdown
Paste your origin transaction hash into the search bar
If the status does not show as completed after 30 minutes (Standard) or 5 minutes (Instant), raise a support ticket on https://dydx.trade > Help > Live Chat and make sure to share:
- Transaction hash
- EVM address
- dYdX address
Note: You can also ask Skip for support via their Discord here
3. Check destination address
Now check whether your funds have arrived on dYdX: https://www.mintscan.io/dydx. You should see a "deposit to subaccount" transaction there.
If not, you can confirm whether USDC has arrived on Noble, by checking https://www.mintscan.io/noble.
To obtain your address on Noble, navigate to your dYdX account details on Mintscan (e.g. by pasting your dYdX address into Mintscan’s search box) and at the top of the page locate the Multichain Profile button. Clicking on it will produce a list of addresses, locate the one for Noble.You need to make sure you have the dYdX Front-end opened and wallet connected. The dYdX front end will detect your funds on Noble and auto-sweep it to your dYdX address. For this to happen, you need to actively open the front end and connect your wallet.
Manual process stuck funds
If for some reason, you have done step 3, but you still don't see your funds on dYdX, you can always manually IBC transfer your funds to your dYdX address, by importing your secret phrase into Keplr and performing a manual IBC transaction from Noble to your dYdX address or raise a support ticket via: https://dydx.trade > Help > Live Chat.
FAQ
Why does the button show "infinite loading" when I try to deposit?
This is most commonly caused by DNS-level ad blockers implemented by internet service providers, which can interfere with dYdX’s connection to the chain. To resolve it, try switching your internet connection (e.g., from Wi-Fi to mobile data or
vice versa).
Disclaimer and Terms
This document may provide information with respect to the dYdX Chain software, and/or non-mandatory guidelines and suggestions that may help with using dYdX Chain software. dYdX Operations Services Ltd. does not run dYdX Chain validators nor operate or control the dYdX Chain network. Certain products or services may not be available to persons or entities who reside in, are located in, are incorporated in, or have registered offices in the United States, Canada and other restricted jurisdictions (as defined in the Terms of Use).The content provided herein does not constitute, and should not be considered, or relied upon as, financial advice, legal advice, tax advice, investment advice or advice of any other nature, and you agree that you are responsible to conduct independent research, perform due diligence and engage a professional advisor prior to taking any financial, tax, legal or investment action related to the foregoing content. Coinbase is independent from and unaffiliated with dYdX, and dYdX is not responsible for any action taken by the foregoing or any other third parties, including content set forth on any third-party websites, such as any links to such content in this document. The information contained herein, and any use of products or services provided by dYdX Operations Services Ltd., are subject to the Terms of Use.