Important: After submitting a deposit, make sure you do not close the tab or web browser, as leaving the frontend may lead to funds getting delayed en route to your dYdX address.
This section will cover troubleshooting Instant and Standard Deposits.
Whichever of those two you choose, you should be able to obtain the initial transaction hash from the pop-up window that appears after you press Deposit.
Check dYdX Frontend status
Refresh your browser and check on the dYdX front end if your deposit has succeeded. If you notice after 30 minutes for Standard Deposits and 5 minutes for Instant Deposits that your deposit is not yet in your subaccount, continue to step 2.Check tracker tool
Check the status of your deposit, by entering the origin transaction hash and chain_id (see chain_id here) on https://docs.skip.build/go/api-reference/prod/transaction/get-v2txstatus.If the status shows "STATE_COMPLETED_SUCCESS", USDC should have arrived on Noble, and you can move on to step 3.
If the status shows something different, e.g. "STATE_PENDING", for more than 30 minutes for Standard Deposits and 5 minutes for Instant Deposits, raise a support ticket to https://dydx.trade > Help > Live Chat and make sure to share:
- Transaction hash
- EVM address
- dYdX address
Note: You can also ask Skip for support via their Discord here
Check destination address
Now check whether your funds have arrived on dYdX: https://www.mintscan.io/dydx. You should see a "deposit to subaccount" transaction there.If not, you can confirm whether USDC has arrived on Noble, by checking https://www.mintscan.io/noble.
To obtain your address on Noble, navigate to your dYdX account details on Mintscan (e.g. by pasting your dYdX address into Mintscan’s search box) and at the top of the page locate the Multichain Profile button. Clicking on it will produce a list of addresses, locate the one for Noble.You need to make sure you have the dYdX Front-end opened and wallet connected. The dYdX front end will detect your funds on Noble and auto-sweep it to your dYdX address. For this to happen, you need to actively open the front end and connect your wallet.
Manual process stuck funds
If for some reason, you have done step 3, but you still don't see your funds on dYdX, you can always manually IBC transfer your funds to your dYdX address, byimporting your secret phrase into Keplr and performing a manual IBC transaction from Noble to your dYdX address or raise a support ticket via: https://dydx.trade > Help > Live Chat.
Disclaimer and Terms
This document may provide information with respect to the dYdX Chain software, and/or non-mandatory guidelines and suggestions that may help with using dYdX Chain software. dYdX Operations Services Ltd. does not run dYdX Chain validators nor operate or control the dYdX Chain network. dYdX Operations Services Ltd. is not responsible for any actions taken by other third parties who use dYdX Chain software. dYdX Operations Services Ltd. services and products are not available to persons or entities who reside in, are located in, are incorporated in, or have registered offices in the United States or Canada, or Restricted Persons (as defined in the Terms of Use). The content provided herein does not constitute, and should not be considered, or relied upon as, financial advice, legal advice, tax advice, investment advice or advice of any other nature, and you agree that you are responsible to conduct independent research, perform due diligence and engage a professional advisor prior to taking any financial, tax, legal or investment action related to the foregoing content. An asset's inclusion in a particular liquidity tier is not an endorsement or recommendation of the asset, and trading in any asset supported by dYdX Chain may involve material risks, including the risk of financial losses arising from market volatility or liquidation. The information contained herein, and any use of products or services provided by dYdX Operations Services Ltd., are subject to the Terms of Use.