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Troubleshooting for supported wallets
Troubleshooting for supported wallets
Arevig Ashekian avatar
Written by Arevig Ashekian
Updated over a week ago

Desktop Applications

If you are experiencing difficulties connecting your wallet to your dYdX account, please consider performing the following troubleshooting steps:

  1. Try to disconnect your wallet, clear the browser's data/cookies/cache, and reconnect.

  2. If you are using a browser besides Google Chrome or Mozilla Firefox, (i.e. Brave) try to use a different browser.

  3. Make sure you don't have any other extensions that could be interfering with or modifying the website or any adblockers.

  4. Start a new browser profile and only download your wallet extension on it.

If you are receiving Switch Network Errors as per the below screenshots (for example, BNB and Arbitrum chains) please disconnect your wallet, set the Network on your wallet on Ethereum Mainnet, and connect again

Mobile Applications

If you are experiencing difficulties connecting the default supported wallet to your dYdX account, using mobile applications (IOS/Android) please consider performing the following troubleshooting steps:

  1. Consider uninstalling then backup your secret phrase and reinstall the wallet you are currently using, then attempt to reconnect it.

  2. Please uninstall then backup your secret phrase and reinstall the mobile application (iOS/Android), clear the app's cache, and then reconnect.

FAQ

How to onboard to dYdX using Keplr with Ledger?

Signing transactions via the dYdX front end using Ledger connected to Keplr is currently not supported. Users get this error message. "Incompatible Singing Requested"
​

As a workaround, for trading or depositing, you can use a non-Ledger/hot wallet Keplr wallet for now.

Why don't I see Keplr wallet option to connect via mobile app?

Currently onboarding/connecting to dYdX Chain via mobile app is not supported.

Why don't I see Phantom wallet option to connect via mobile app?
Currently onboarding/connecting to dYdX Chain via mobile app is not supported.

Disclaimer and Terms

This document may provide information with respect to the dYdX Chain software, and/or non-mandatory guidelines and suggestions that may help with using dYdX Chain software. dYdX Operations Services Ltd. does not run dYdX Chain validators nor operate or control the dYdX Chain network. dYdX Operations Services Ltd. is not responsible for any actions taken by other third parties who use dYdX Chain software. dYdX Operations Services Ltd. services and products are not available to persons or entities who reside in, are located in, are incorporated in, or have registered offices in the United States or Canada, or Restricted Persons (as defined in the Terms of Use). The content provided herein does not constitute, and should not be considered, or relied upon as, financial advice, legal advice, tax advice, investment advice or advice of any other nature, and you agree that you are responsible to conduct independent research, perform due diligence and engage a professional advisor prior to taking any financial, tax, legal or investment action related to the foregoing content. Supported wallets on dYdX Chain, including (without limitation) Keplr, are independent from and unaffiliated with dYdX Operation Services Ltd., and dYdX Operation Services Ltd. is not responsible for any action taken by the foregoing or any other third parties, including content set forth on any third-party websites, such as any links to such content in this document. The information contained herein, and any use of products or services provided by dYdX Operations Services Ltd., are subject to the Terms of Use.

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